Reviews of Villa Diana Hotel & Cafe Isabela

"Great staycation. Will go back."

  4.2
 April 15, 2018
 Arlene (F, 35 - 39, Family)
  • Price 4
  • Cleanliness 4
  • Location 5
  • Facilities 4
  • Food 4
  • Service 4

We arrived around 6 pm (couple plus a kid), barely 40 minutes drive from home. Things I slightly ruined our stay: Cable TV not functioning, dirty pool full of caterpillars (but still we managed to dip in) and no free ice. When we asked for a small bucket of ice, hotel staff requiring us to pay for 200 pesos corkage (its just a bucket of ice and we wouldn't be drinking all night, and the fact that we are staying, i hope they're more considerate). So what I did was bargain, in exchange for no cable TV, give us a bucket of ice. I got what I asked for thru Clever (thank you).Overall, our stay was great. We sipped wine before sleep, got up early morning for a brisk walk in the mini forest, light breakfast by the garden, swam and went home. I just wish they have 2 complimentary breakfast. WiFi signal: Superb; cotton sheets at least 300 count, good; be armed with bare necessities like food supply, some toiletries, meds when you get here, there are no convenience stores outside the hotel. I will reminisce every moment of my stay in this tree house.

3 Things You Love about This Hotel: Ambiance, breakfast, and the fact the you are sleeping on a tree house and still feel elegant Room: Tree House (With Breakfast) - Tree House Stay Date: 03/24/2018 to 03/25/2018

"rather spend the night on the bus"

  1
 March 1, 2017
 Jackie (F, 30 - 34, Family)
  • Price 1
  • Cleanliness 1
  • Location 1
  • Facilities 1
  • Food 1
  • Service 1

First, we booked a family room bec we are traveling with 4 ppl. Room was dirty, stinky, and full of mosquitoes (windows do not seal). we requested a room change, they offered to spray the room to kill the mosquitoes, but we declined since we have a 2 year old with us (they assured us it is ok because the spray is odorless... as if that makes it less poisonous). So we managed to get another room which is a downgrade, but they won't refund the difference and proceed to charge us another P 700 to add 2 beds to the room, to match the accommodation of what we originally paid for. The food at the cafe was bad, the best dish we ordered being less than mediocre. A local traveling with me was embarrassed because the food looks like poop. After this, we were charged for our breakfast that was supposed to be free. They told us the american and filipino style breakfast is free, after we chose those and were finished they proceeded to charge us and said the type of american breakfast we chose isn't free (even though they are all the same price, and at the several other hotels i have stayed here its free as a standard). The cafe gave us something on our order we didn't order, and expects us to pay for it, while at the same time forgetting other parts of our order. This hotel has an extra charge for everything... need another towel? there's a charge...room service? there's an extra charge another blanket? extra charge...so after overpaying for our room and seeing added charges for everything, we complained about being charged for our free breakfast, the employees complained to us that if they refund the money (which was essentially stolen to begin with) it will be deducted from their pay, there isn't any management around to speak to... I guess its just a place with a stingy and corrupt owner trying to force his staff to rip off the customers as their form of pay. Pool is also very dirty. Also while we were there the police were there several times looking for someone that seemed to be associated with the hotel somehow. Santiago city is close, go there... don't finance such a bad institution.

3 Things You Love about This Hotel: terrible,very terrible, cant say anything good Room: Family Room (With Breakfast) - Family Room Stay Date: 02/28/2017 to 02/28/2017

"A Great Place to hangout and relax"

  3.7
 February 15, 2017
 Ling ling (F, 35 - 39, Couple)
  • Price 4
  • Cleanliness 4
  • Location 4
  • Facilities 4
  • Food 2
  • Service 4

I had a wonderful birthday celebration here in Villa Diana even though it's raining that time, we still enjoyed the place since the ambiance was very relaxing. Our room was comfortable but doesn't have enough lighting, the room was too dim. But the bathroom was clean and the hot and cold shower was functioning well. The service was excellent and the staff was very welcoming. It was a fun and happy stay!!!

3 Things You Love about This Hotel: Staff, Menu, Security Room: Single Deluxe Room (With Breakfast) - Single Deluxe Room Stay Date: 12/19/2016 to 12/21/2016

"Quality stay"

  4.2
 November 3, 2016
 Elie (F, 20 - 24, Family)
  • Price 4
  • Cleanliness 4
  • Location 5
  • Facilities 4
  • Food 4
  • Service 4

I love the place. The ambiance is so peaceful and relaxing. Facilities are also working well. You will not think twice to recommend with others to stay at the hotel.

3 Things You Love about This Hotel: Very nice ambiance, Service is good, and fair price. Room: Tree House (With Breakfast) - Tree House Stay Date: 10/30/2016 to 11/01/2016

"A Lovely Stay"

  4
 August 24, 2016
 Alena (F, 30 - 34, Group)
  • Price 4
  • Cleanliness 4
  • Location 4
  • Facilities 4
  • Food 4
  • Service 4

A beautiful place to stay in Isabela.The place was relaxing and the room was definitely good. The staff was accommodating and helpful. It's a place to visit.

3 Things You Love about This Hotel: Place, Room, Location Room: Single Deluxe Room (With Breakfast) - Single Deluxe Room Stay Date: 10/25/2015 to 10/26/2015

"Worth Coming Back Hotel"

  3.8
 August 13, 2016
 Jane (M, 20 - 24, Family)
  • Price 4
  • Cleanliness 3
  • Location 5
  • Facilities 3
  • Food 4
  • Service 4

We celebrated my husband's birthday here and we are very satisfied with our stay here. The place was surrounded by lush and green that make the place very relaxing. Our room was the tree house, it was a unique kind of room and it has an enough space for 2 people. our room has a native vibe since the walls are made of woods. Though there's a weak signal of cable TV and wifi connection. We had fun staying g here and we'll be back here again.

3 Things You Love about This Hotel: Place, Food, Room Room: Tree House (With Breakfast) - Tree House Stay Date: 07/14/2016 to 07/16/2016