REDDOORZ PREMIUM NEAR TRINOMA MALL

Too slow feedback with regards to our request of hot cup of water. Busy line for tea shop and one line for reception.

The hotel facade serves an impression; it’s a dead old tired hotel. Lobby & resto in the 1st floor is also mediocre looking. The sofa is battered, while the parking area in the basement is a good location shoot for a horror movie. The management of this hotel maybe tired in spending money to its upgrade. Upon entry in the room, it was newly repainted (not sure) but the smell of paint product or paint thinner is everywhere. Why would you offer a room with that kind of smell? I cursed a bit. The replacement room took 1 hour to materialize, what a waste of time. Swimming pool is kinda kiddie size, not bad at all. The replacement room was good in terms of cleanliness and as I scrutinize the room its spacious. Another low point with our stay is the confrontational security guards. This security personnel needs to attend proper customer service training or seminar. It seems they are ready to trade punches with the guest, they are bossy and talks in rough tone specially the personnel managing the traffic flow inside the hotel. I suggest the management should replace their guards or correct them via customer service training. This dead old tired condotel deserves a renovation. My verdict and I WON'T come back again.

This is a condo/hotel and there was construction going on in other floors. I arrived 1:30 pm and they are strict with their 2 pm check in so they made me wait the full 30 min before they gave me my keys to the room. Just as I was getting settled cockroaches started running across the room. Needless to say I cannot recommend this place to others. The elevators also took forever to move up and down. Taxis are very rare because it is located inside a residential area.