Reviews of Puerto Galera Beach Club

"Very poor service"

  2.5
 December 1, 2017
 Nelson (M, 25 - 29, Couple)
  • Price 2
  • Cleanliness 3
  • Location 5
  • Facilities 2
  • Food 2
  • Service 1

This hotel is not worth staying at all. The only benefit is that it has a beach front. The staff's attitude is really very rude. I didn't like the way they behaved at all. Too costly food. Not much restaurants nearby. Go for this place, only if you do not have any other options.

3 Things You Love about This Hotel: Location, view, beach Room: Hobbit Stay Date: 08/16/2017 to 08/17/2017

"Not Worthy"

  1.3
 September 12, 2017
 L A (M, 25 - 29, Couple)
  • Price 1
  • Cleanliness 1
  • Location 3
  • Facilities 1
  • Food 1
  • Service 1

We booked at Sunny Beach Resort last May 15 - 17. When we checked in, no ID was collected which is kind of weird. We provided a hard copy of our voucher but the lady at the front desk seems to be busy using her cellphone and didn't bother to look at it. We booked their Deluxe Room. Here's what you can find inside: -1 double and 1 single bed -mini ref with beer/juice (w charge) -a/c and an electric fan -sony flat-screen tv -an electric kettle -2 coffee mugs -wooden cabinet -2 pcs small safeguard sachet -3 pcs small rejoice shampoo sachet -tissue -2 complimentary bottled water On our first night, we decided to extend our stay but we chose to book it online since they're not accepting CC. We booked the Hobbit room. May 17-18 -bed tv small table 1 safeguard soap sachet and 1 rejoice shampoon sachet -cable tv- 33 or 34 channels only -no ref, no electric kettle What I've noticed: -Their pool is small but that's fine. -Breakfast is so-so. You only have 4 choices of food. -They have free kayak but it is self-service (you get to carry it yourself, bring it to the shore and return it once done), -no phone in your room, -their landscape with outdoor beds is really nice (the only thing I liked), -understaffed, -food is expensive (a small bottled water costs Php 50 !!!), same complain I've heard from the other guests I've talked to. 1 MAJOR DISAPPOINTMENT: We ordered filipino breakfast and requested to have a coffee and an orange juice with it. The waitress told us that the orange juice is not available. So we just asked to give us what's available which is an iced tea. Meanwhile, a foreigner on the table next to us ordered his breakfast with orange juice. To our surprise, suddenly it is available. When she gave us our coffee, we asked her if the other guest asked for an orange juice and she confirmed it. So we then asked why did she tell us that it is not available. Waitress: "Kakaunti lang po kasi."(we just have a little). Me: So there's a special treatment??? Waitress: "sige palitan nalang po naten" (ok let's just replace it then) Me: No thanks. At least we know now. Like seriously??? Who gave them this instruction? I'm not whining about the orange juice. It is the fact that they give special treatments to their foreigner guests and seems to disregard the others. For me, their customer service is beyond the freezing point. Will you really tell that to your guest??? If only our 3rd night was refundable, we would really cancel it and move to the hotel near the area. Funny that they have positive reviews (which made me choose their service over the others) when their attitude is not even ok. Or it could be just us since we look young compared to the other guests. In our history of travelling, this is the first time we were treated that way. So good luck to you guys who are planning to book here. Again, it may just be us, but it could be you as well so it's your choice.

3 Things You Love about This Hotel: Location, thats, it Room: Deluxe Room Stay Date: 05/15/2017 to 05/17/2017

"Satisfied!"

  3.7
 April 20, 2017
 Lyn (F, 20 - 24, Couple)
  • Price 4
  • Cleanliness 5
  • Location 3
  • Facilities 3
  • Food 4
  • Service 3

Pang-family at love ones talaga ang place. Kung sawa na kayo sa crowded at ingay, dito sa Sunny Beach Hotel, Talipanan kayo mag-book! Yun nga lang hindi sya ganun ka white sand. Pero kung hanap nyo na pahinga lang worth it na. Bongga pa ang free Breakfast. At kung gusto nyo maka-tipid sa food, pde kayo mag ihaw sa resort nato 😊👍🌊 Nasulit naman namin nang boyfriend ko ang pag stay dito 😊

3 Things You Love about This Hotel: Value for Money, Peaceful, Fresh Air Room: Hobbit Stay Date: 04/14/2017 to 04/16/2017

"Enjoyable Weekend Getaway"

  4.2
 February 28, 2017
 Dani (F, 20 - 24, Group)
  • Price 4
  • Cleanliness 4
  • Location 5
  • Facilities 4
  • Food 4
  • Service 4

We travelled as group of 4 girls, spent the weekend and celebrated the birthday of our friend Van. The stay was great. The location was also our preference since we didn't want a crowded place(White Beach). The facilities are great like the pool with jacuzzi and the cabanas that's good for picture taking. As well as the kayak which we enjoyed in the morning. Breakfast was ok. One of the best stays I had with my friends. It was relaxing.

3 Things You Love about This Hotel: nice location, facilites, service Room: Family & Friends A Stay Date: 02/25/2017 to 02/26/2017

"Relaxing stay but bad customer service"

  3.8
 February 21, 2017
 Con (F, 25 - 29, Couple)
  • Price 4
  • Cleanliness 5
  • Location 4
  • Facilities 4
  • Food 3
  • Service 3

Im really glad we got to stay in the Amihan room. Ocean view is perfect for our stay, very relaxing. Over all experience was really great but we just did not like that we were misinformed about the check in and check out time. According to travelbook check in is at 11am and check out is at 2pm but when we got there they said check in is at 1pm and check out is at 11am. We got there thinking we can already check in but we had to wait. The front desk clerk during that time was sooooo not accomodating (too bad I was not able to get her name). Knowing that we were misinformed she did not even empathize instead she was interrupting us when we were trying to ask questions or clarify the details.

3 Things You Love about This Hotel: Ocean View Room, Cleanliness, Oceanfront hotel location Room: Amihan Ocean View Stay Date: 02/11/2017 to 02/12/2017

"Good and calm Beach"

  2.8
 January 25, 2017
 Rock (M, 25 - 29, Solo)
  • Price 2
  • Cleanliness 3
  • Location 5
  • Facilities 3
  • Food 2
  • Service 2

I don't have anything much to say about this hotel. The ocean view rooms are good.

3 Things You Love about This Hotel: Good Location, Nice Beach, Ocean View rooms are good Room: Habagat Ocean View Stay Date: 12/31/2016 to 01/01/2017