GUM LEAVES BEACH RESORT

I booked last 25th of April via travel book and confirmed it three times to Gum Leaves via phone call from April 26 to 28. A day before our travel date I informed the Resort that we will check in late and will probably arrive between 10pm to 12mn of April 29. One of the receptionist noted my advise of late check in, with same charges and there will be staff to assist us 24/7. The unfortunate part was on the day of our travel date, because i gave the Resort a call to inform them that we are on our way and guess what? They already gave our reserved/booked room (Luxury B) to walk in guest, and they will just create request letter for refund... wtf!?!? Glad that we are not paid yet!!! But I'm so disappointed to this Resort!!! Not recommended if you want a hassle free travel!!!

Al in all epic failed...do not go there...ders a club inside d hotel...not kids friendly... .super dumi ng beach!!! Nakakainis....buti nlng ung manager mismo nagsavi na cla na magccncel ng booking ko kz d bya kmi nabigyan ng room na nabooked ko...iba binibigay skin mas mahal eh d nmn un ung dapat...

THIS IS THE TOP OF THE VERY (MILLION TIMES) WORST HOTEL EVER. IF I JUST CAN LEAVE THE STARS FOR THE RATINGS ZERO BUT I JUST CANT. 1. PRICE IS ALLURING YET YOULL GET DISAPPOINTED WHEN U GET THERE. 2. CLEANLINESS SUPER BAD THERE ARE COACROCHES IN THE ROOM LIKE THE DEAD ONE. 3. LOCATION IS GREAT BUT STILL DISSAPPOINTING 4. FACILITIES IS NOT GREAT AT ALL 5. SERVICE IS **TOTALLY DEVASTATING IT WAS A HOLIDAY. ME AND MY PARTNER WANT TO HAVE AN EARLY SUMMER GATEAWAY FROM MANILA AND WE THOUGHT THAT OLONGAPO WOULD BE THE BEST CHOICE ASIDE FROM BATANGAS, IT WAS I THINK 8 TO 9 DAYS BEFORE OUR GATEAWAY TO OLONGAPO SO WE BOOKED GUMS LEAVE HOTEL BEFORE ITS BY FAR A CHEAP HOTEL PLUS THE ROOMS ARE STILL AVAILABLE. MOVING ON..... SINCE IT WAS HOLIDAY, WE ARRIVED LATE AND ITS ALREADY 7 TO 8PM. THEN AS SOON AS WE ARRIVED WE ALREADY INQUIRED AND TALK TO THE RECEPTIONIST **THIS IS THE WORST PART** THEY TOLD US THAT THEY ARE ALREADY FULLY BOOKED WITHOUT CONSIDERING OUR VOUCHER. WE SHOWED THEM OUR VOUCHER BUT THEY KEPT ON REJECTING AND SAYING THAT THE HOTEL IS FULLY BOOKED, BTW OUR VOUCHER WAS ALREADY HALF PAID. SO INSTEAD THEY GAVE US A LETTER TO TRAVELBOOK FOR REFUND. (BUT EARLIER THAT DAY ARROUND 1PM A RECEPTIONIST FROM THE HOTEL CALL VIA PHONE CALL AND ASK MY CONFIRMATION ABOUT THE STAY AND I RESPONDED A YES.) WE ARE NOT THAT "SCANDALOUS" TYPE OF PERSON THAT IS WHY WE CALMLY TALK TO THEM BUT MY PATIENCE IS GETTING ON MY NERVE THEY INSISTED THAT WE GO BACK MANILA LIKE WHO THE HECK WOULD GO BACK TO MANILA AFTER A TIRING TRIP all rhe way from MANILA. AND SO THEY ALREADY GAVE US THE LETTER AND TOLD US TO JUST LOOK FOR OTHER HOTEL INSTEAD. AND TAKE NOTE THEIR APPROACH ISNT THAT PLEASING MOST ESPECIALLY THE SHORT GIRL WITH A CURLY HAIR. SO MY PARTNER AND I STAY NEARBY 711 AND DIALED TRAVELBOOK WITH REGARDS T OUR CONCERN, AND TRAVELBOOK WAS APPROACHABLE PLUS THEY GET TO HELP YOU WITH ALL WHAT THEY CAN DO. MOVING ON.... IT WAS 3AM WHEN MY PARTNER AND I GOT A CALL FROM THE GUMSLEAVE HOTEL SAYING THAT ONE OF THEIR GUEST CANCELLED AND WE CAN USE THE ROOM INSTEAD BUT TAKE NOTE THEY TOLD US TO HURRY UP BECAUSE THE ONE WE ARE SPEAKING ON THE LINE IS NEARLY FINISHED AND READY TO GO HOME, WHY THE HECK DO WE NEED HURRY UP LIKE JUST BECAUSE SHES ALREADY FINISH ON HER SHIFT. WELL THATS NOT OUR FAULT THAT THEY DIDNT RESERVED OUR ROOM. ALOT THINGS HAPPENED THAT NIGHT THAT WASNT INCLUDED WHICH FAR MORE WORST. MOST ESPECIALLY THE RECEPTIONIST GIRL, FOR ME, SHE DOESNT EVEN QUALIFY A STANDARD FOR BEING A RECEPTIONIST WITH AN ATTITUDE OF WHAT SHE SHOWED US. ANYWAYS THERE WERE 2 RECEPTIONIST. SO MAY THIS BE A LESSON FOR ME AND FOR OTHERS WHO WANTS TO BOOK TO GUMS LEAVE HOTEL IN THE FUTURE.