Terms and Conditions of Use

  1. General
    1. The website travelbook.ph (the "Site"), including all content and infrastructure of the Site, is owned and operated by Travelbook Philippines (the "Company") and is provided for your (the "User" or "you") personal non-commercial use only, subject to the terms and conditions set out below.
    2. These Terms and Conditions of Use (the "Terms and Conditions" or "T&Cs"), as may be amended from time to time, shall apply to all acts engaged in by the User who makes use of the tours reservation service provided by the Company that is made available online on the Site through any computer and mobile device, or through the call center (the "Call Center") through any telephone or mobile device, hereunder collectively referred to as the "Service."
    3. The Site provides an online platform through which tours services, including all types of tour activities, transfers and tour packages, can advertise their inventories for reservation, and through which visitors to the Site can place reservations and payments for these tour activities, transfers and packages. By making a reservation through the Site, you enter into a direct, legally binding contractual relationship with the tour supplier where you book. In this transaction, the Company acts solely as an intermediary between you and the tour supplier, transmitting the details of your reservation to the relevant tour supplier and our affiliate service provider, then sending you a confirmation email for and on behalf of the tour supplier.
    4. Other documents, including but not limited to the Privacy Policy, Warnings, and the like, shall constitute part of these Terms and Conditions. When you use the Service you declare that you agree to follow these Terms and Conditions. If you do not agree to these Terms of Use, you shall cease use of the site immediately.
  2. Our Services
    1. The Service offered by the Company enables you to reserve tour activities, tour packages, inland and boat transfers previously registered and displayed on the Site as posted facilities ("Posted Facility"). The reservation for the reserved tour activities, tour packages, inland and boat transfers at the Posted Facility is made directly by yourself through the internet via the Site or through agents of the Call Center. The Posted Facilities provide reservations to their tour services ("Tour Services") voluntarily and meet their obligations to users of the Site as their own responsibility.
    2. The Service allows you to search for available tours or Tour Services for specific dates at various Posted Facilities and display the search results by certain criteria such as location. Details of these Tour Services and other related information (e.g. child policy, cancellation policy, important notices, etc.) are available on the Site through the Posted Facilities' listings. These listings and their contents are maintained by the Posted Facilities. The Company is not responsible for the completeness or accuracy of these listings or the Posted Facilities' appearance in relevant search results. The presence of these listings on the Site or in the search results does not constitute an endorsement or recommendation of the said Posted Facilities.
    3. You complete a reservation for a Posted Facility's tour services by specifying a tour activity, transfer type or tour packages and inclusive dates and paying the final required fee, based on the payment option the Posted Facilities accept. When you complete a reservation through the Site or Call Center, an agreement regarding the use of the relevant Tour Services is created between you and the Posted Facility (the "Usage Agreement") which shall take effect when a reservation number is issued by the Site or the Call Center. A reservation is considered complete and a Usage Agreement in effect if a booking number is issued, through any or all of the following methods: displayed online through the Site, delivered through a reservation confirmation e-mail, or provided verbally by a customer service representative through the Call Center. When making a reservation, you shall ensure that you receive the reservation number and make every effort to avoid and address circumstances that may prevent you from doing so, such as system or computer failure, errors in entering the e-mail address, or delivery failure or interception, such as when the reservation confirmation e-mail is interpreted by your e-mail service as spam. The Company will make all reasonable efforts to transmit the reservation number accurately, but does not make any warranties covering failures to correctly obtain the reservation number, such as in cases of non-receipt of e-mail, incorrect recording of the reservation number, and similar circumstances.
    4. When you enter into a Usage Agreement, you are deemed to have agreed to assume all obligations of the Usage Agreement, including making payment and bearing any cancellation charges as stated in the Site by the Posted Facility. You are responsible for retrieving the reservation number, which will be required by the Posted Facility before they provide the Tour Services. The Posted Facility will require you to present the voucher number or reservation confirmation e-mail and your identification, and reserves the right to withdraw provision of the Tour Services if you do not comply with these requirements.
    5. The Company reserves the right to refuse provision of the Service or block Users from the Site for whatever reasons it deems valid. These reasons may include, but are not limited to, identification of User for known or suspected fraud or other illegal activities, blacklisting by Posted Facilities or credit card facilities, or repeated violation of these Terms and Conditions.
  3. Price Rates
    1. In using the Site, you understand and acknowledge that information relating to the availability or price of tour services ("Price Rates") provided by the Posted Facility may be different from the information provided in other websites or other media. The Price Rates presented on the listings of the Posted Facilities shall exclude service charges, value added tax, and other taxes and fees. The final required fee for the relevant Tour Services, including applicable charges, taxes, and fees, shall be displayed during the booking process before you make your payment.
    2. You also understand and acknowledge that Price Rates presented by the Posted Facility are subject to change without prior notice. Price Rates after any such changes shall only apply to Users who enter into a Usage Agreement after the changes take effect, and Price Rates before such change shall apply to Users who entered into a Usage Agreement before the changes take effect.
    3. From time to time, special Price Rates may be displayed on the Site or be made available through the Call Center. Tour Services provided at these special Price Rates may be subject to certain conditions, such as no cancellations or limited inclusive travel dates. By availing of these special Price Rates, you agree to comply with any applicable conditions.
    4. Price Rates are for tour services charges only, for the number of persons and inclusive travel dates indicated. Extra services not stated in the tour inclusions will incur additional charges, and the Posted Facility has the right to refuse to accommodate additional requests indicated in the Usage Agreement. Certain Posted Facilities may also charge additional fees for optional services during your tour and travel dates. These are outside the scope of the Usage Agreement and shall be settled between you and the Posted Facility directly.
  4. Cancellations
    1. By entering into a Usage Agreement, you accept and agree to the applicable cancellation and no-show policies of the relevant Posted Facility. The Company and the Posted Facility reserve the right to cancel specific reservations in the event of force majeure, or from acts beyond its reasonable control including, without limitation, acts of God, terrorist acts, shortage of supply, breakdowns or malfunctions, interruptions or malfunctions of computer facilities, or loss of data due to power failures or mechanical difficulties with information storage or retrieval systems, labor difficulties, rebellion, or for whatever reasons it deems appropriate, without the need to justify the cancellation. In such cases, you will be notified and advised of the specified procedure to follow.
    2. The cancellation and no-show policies of the Posted Facilities are available in their respective listings and are noted during the booking procedure and in the reservation confirmation e-mail. You agree to pay any cancellation charges specified in these policies. Regardless of the Posted Facility's cancellation and no-show policies, the Company may charge a cancellation processing fee, which will be specified in the cancellation procedure. As noted in Section C.3. above, certain Price Rates or special offers are not eligible for cancellation. Please check the tour plan details thoroughly for any such conditions prior to making your reservation.
    3. To review your reservation, please refer to the reservation confirmation e-mail and follow the instructions therein, or if you are a member, log in and access your booking records through the Site. If you are a member, you can initiate cancellations by logging in and using the Site functions. If you made the reservation through the Call Center, or if you made an online reservation without logging in, you should cancel your reservation by contacting the Call Center and providing the relevant reservation number. Follow the specified cancellation procedures provided in each case.
    4. In circumstances where you do not have the relevant reservation number, such as if you do not have access to or lose the reservation confirmation e-mail, contact the Call Center and provide the requested information. Follow the specified cancellation procedure as outlined by the Call Center representative or as transmitted via e-mail. If the relevant Posted Facility suffers any damage as a result of your failing to take such steps or failing to follow the specified procedure, you shall be responsible for any such damage.
    5. In some cases, you may be due refunds after the cancellation is completed. If the reservation payment was made online using a credit card, the refund will be processed as a chargeback, less any processing fees required by your credit card company. If the reservation payment was made offline through bank deposit, the Company will contact you to specify the refund procedure.
    6. For cancellations initiated by you, cancellation shall take effect once a cancellation reference number is issued. The cancellation reference number may be issued through any or all of the following methods: displayed online through the Site, delivered through a cancellation confirmation e-mail, or provided verbally by a customer service representative through the Call Center. The Company will make all reasonable efforts to transmit the cancellation reference number accurately, but does not make any warranties covering failures to correctly obtain the cancellation reference number, such as in cases of non-receipt of e-mail, incorrect recording of the cancellation reference number, and similar circumstances.
    7. If you fail to appear on the scheduled inclusive travel dates of the Tour Services without any prior notice, and as a result fail to use the relevant Posted Facility, the Company and the Posted Facility shall deem such failure as cancellation without notice, or no-show, according to the relevant no-show policies. You agree that you will be forfeiting a portion of or the full amount of your fee according to the relevant policies. The Company and the Posted Facility may also take necessary measures (including legal measures), such as the suspension of the use of all the services relating to the Site and the Service or cancellation of membership.
    8. Cancellations must be coursed through the Company. Cancellations made through the Posted Facility are not allowed and will not be considered valid.
  5. Credit Card Use
    1. The Company uses a three party system to process credit card transactions and does not collect or store any credit card information provided.
    2. If you use a credit card for your payment, you represent that the card is your own and you commit to make the necessary payments as required by your bank or credit card provider. You take full responsibility for the transactions made using your credit card.
    3. The Company makes all reasonable efforts to prevent and investigate credit card fraud and unauthorized or illegal use of reservation numbers. These measures include requiring Posted Facilities to check the User's identification upon check-in to verify their names against the credit card used for payment. However, the Company makes no warranties relating to the effectiveness of this procedure to prevent fraud and shall not be held liable for any cases of credit card misuse or fraud.
    4. You are responsible for immediately reporting suspected credit card fraud to your bank or credit card provider and the Company. In such an event, you shall provide formal documentation or proof of fraud.
    5. In the event of credit card fraud or disputes, if fraud is proven and the required documentation provided, the Company will refund the full amount of the Usage Agreement as stated in the reservation confirmation e-mail if the Usage Agreement is unconsummated and the Tour Service has not yet been provided. However, if the Tour Service has already been provided by the Posted Facility, the Company will not make any refunds.
    6. Should you fail to receive a Booking Confirmation Email after attempting to book with a credit card, the booking shall be treated as a Missing Booking (that is, the booking has not been confirmed by the Company). In the event that the Posted Facility won't be able to accommodate your booking reservation because of this, the Company is willing to help you process a refund or find an alternative tour provider. You can choose to either cancel the booking or be transferred to another tour provider. However, the Company shall not be responsible for any price difference incurred for transfers.
    7. In the event of unsuccessful payment transactions, the Company will contact you through the call center for the reprocessing of your payment.
  6. Offline Payment Use
    1. The Company will issue payment instructions delivered through e-mail. Please take note that the tour services availability condition of the Posted Facility may change without prior notice even during the payment process. In the event that the Posted Facility is no longer available after the payment is confirmed (that is, the payment has been verified by DragonPay or any of our offline payment gateway partners), the above booking can be cancelled or amended. The Company is willing to help you process a refund or find an alternative tour provider. However, the Company shall not be responsible for any price difference incurred.
  7. Rebookings
    1. Rebookings must be coursed through the Company based on the Posted Facility’s policy stated in the Site listings as not all Posted Facilities accept rebookings. Rebookings made through the Posted Facility are not allowed and will not be considered valid.
    2. In the case of the Company accepting a rebooking, the following conditions shall be followed in the event of a price difference in the final booking amount:
      1. Should the Posted Facility's rate have gone lower during rebooking, the Company will refund the excess amount to the User.
      2. Should the Posted Facility's rate have gone higher during rebooking, the Company shall not be responsible for any price difference incurred.
  8. Change of the Posted Facilities
    1. You understand and acknowledge that Posted Facilities, including their facilities and their participation status, may be changed without prior notice, at the convenience of the Company or the relevant Posted Facility.
    2. If a Usage Agreement has been established between a User and a Posted Facility at the time of termination of participation of the Posted Facility as noted in the above item, the Usage Agreement shall remain in force and the changes made to the Posted Facility shall not affect the Usage Agreement.
    3. In case of closure or termination of operations of the Posted Facility, the Company will make a reasonable effort to assist any User with unfulfilled Usage Agreements obtain a refund from the Posted Facility. However, the Company cannot be held liable for fulfilling the Posted Facility's obligations or refunding payments already remitted to the Posted Facility on behalf of the User.
  9. Temporary Discontinuance of the Service
    1. The Company reserves the right to temporarily discontinue operation of the Site or the Service without any prior notice in the following cases:
      1. The Site is undergoing maintenance operations or technical upgrades;
      2. The occurrence, or likeliness of occurrence of, an act of God or other state of emergency which makes operation of the Site or the Services impossible;
      3. Any other reason as determined by the Company.
  10. User Obligations
    1. The Site and the Service are for your own private use. You agree not to reproduce or transmit any information obtained therein or otherwise allow such information to be used by a third party in any way, for any purpose other than for your own private use, unless you obtain prior approval of the Company and the relevant Posted Facility to do otherwise.
    2. When you undertake a Usage Agreement with a Posted Facility, you agree to comply with any terms and conditions, rules, and other requirements separately determined by the Posted Facility.
    3. In case of disclaimers or notices posted on the Site, you agree that following what is stated on the Site is your responsibility. In particular, User shall be responsible for inquiring with travelbook.ph regarding any information relating to child policy before confirming a booking. The Company and its affiliates may not be held liable for any expenses incurred for not following said disclaimers or notices.
    4. By using the Services, you agree not to:
      1. Use the Services other than in a manner approved by the Company;
      2. Transmit or enter any information pretending to be a third party;
      3. Transmit or try to upload any harmful computer program, such as a virus or other malware, or transmit any unsolicited e-mail or spam, to the Site or any of its Posted Facilities;
      4. Transmit or try to upload any information, documents, diagrams, which includes any content against public order and morals;
      5. Commit any act that infringes or is likely to infringe any copyright or other intellectual property right of the Company, its Posted Facilities, or any third party;
      6. Slander, libel, or defame the Company, any Posted Facilities, or any third party;
      7. Register, whether intentionally or unintentionally, any false or defective information regarding the name, address, telephone number, e-mail address, or other details of any person who uses the Site or enters into a Usage Agreement with any of the Posted Facilities;
      8. Commit any act of disturbance or violence against any Posted Facility, the Company, or any third party;
      9. Make any reservation in a way that is inconsistent with your ability to use the Tour Services, such as reserving multiple Posted Facilities for the same date(s);
      10. Make any reservation with an intent to resell the reservation to any other person or for commercial purposes;
      11. Commit any other act which is in breach of, or likely to be in breach, of any applicable law or regulation.
    5. By using the Services, you acknowledge and agree that the Company will be able to provide you BIR Accredited Acknowledgement receipts for any/all booking reservations made.
    6. If any damage is incurred by the Company or any third party as a result of your actions which are categorized as any of the acts listed in the preceding paragraph, you shall assume full legal liability and shall hold the Company or such party harmless for such damage.
    7. If you have any complaints regarding the delivery of the Tour Services, you agree to make such complaints to the relevant Posted Facility immediately on the premises. You agree that the Company is not responsible for the delivery or quality of the Tour Services, which are the sole responsibility of the relevant Posted Facility.
    8. You represent that you are of legal age. If you are a minor, you represent that any reservations you make are subject to the consent of your legal guardian. If you misrepresent your age and any applicable consent, any of your subsequent actions may be rescinded.
    9. If you breach any of the above user responsibilities as set forth in the preceding items, or the Company otherwise determines any of your actions to be incompatible with the operation of the Service, the Company reserves the right to cause you to cease such act, and cancel the Usage Agreement between you and the relevant Posted Facility, and may take necessary measures (including legal measures) against you, such as suspension of the use of all the services relating to the Site and the Service, cancellation of membership, or demand for payment of damages.
  11. Copyright
    1. You agree not to use any content provided in the Site or the Services, without the Company's prior approval, beyond the scope of your private use as set forth in the Copyright Act.
    2. If there is any dispute as a result of a User's breach of any provision of this Article, the User shall be responsible for resolving the dispute at the User's own expense, and shall indemnify and hold harmless the Company, its officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate or distribution partners, licensees, agents, or others involved in creating, sponsoring, promoting, or otherwise making available the Site and its contents against any liability or damages associated with such a dispute.
  12. Privacy Protection
    1. The Company abides by high ethical standards and respects your privacy. Save for disclosures required by law in any relevant jurisdiction and the disclosure of your name and email address to complete your reservation with the relevant Posted Facility, we will not disclose your personal information to third parties without your consent. However, the Company reserves the right to disclose your personal information to the Company's employees and its affiliate group of companies who have access to this information with the Company's permission and to those who need to know or have access to this information to perform the Service (including customer service and internal audit or compliance investigation) for the benefit of the User. Please read our Privacy Policy for further information.
  13. Disclaimer
    1. The information displayed in the Posted Facilities' listings are provided and maintained by the Posted Facilities. You understand and acknowledge that while the Company makes every effort to ensure that any materials or Price Rates displayed on the Site are accurate as of the date of display, changes in market conditions or circumstances may occur after this date which may make information previously displayed on the Site no longer accurate or no longer reflect the current position.
    2. Notwithstanding the preceding provision, the Company hereby expressly disclaims any representation, warranty or undertaking in relation to the accuracy, completeness, quality, or adequacy of any contents of the Site.
    3. While every effort is made to list Posted Facilities which provide an acceptable standard of service and accommodation for the price paid, the Company hereby expressly disclaims any representation, warranty, or undertaking in relation to the quality or adequacy of the Accommodation Services or facilities and services of any Posted Facility listed on the Site.
  14. Indemnification and Limitation of Liability
    1. The Company has no obligation to investigate the business conditions or similar conditions of any Posted Facility.
    2. The Company shall not be liable for any damages due to any loss, delay or erroneous transmission of information as a result of a natural disaster, congestion of lines, equipment failure or equipment maintenance; the termination of the Posted Facility's participation, any alteration or divulgence of information by a third party, or similar cause.
    3. The Company shall not be liable for the delivery of the Usage Agreement and Tour Services by the Posted Facility. If any problems, concerns, or complaints arise between you and the Posted Facility regarding the Usage Agreement or the Tour Services, you agree to settle the dispute with the Posted Facility and indemnify and hold harmless the Company for any losses, damages, and costs incurred during such settlement.
    4. The Company shall not be liable for any untoward incidents, such as theft, fire, flood, transport strikes, natural disasters, or similar events, that occur on the premises or in the general vicinity during your travel dates.
    5. Subject to the limitations set out in these Terms and Conditions and to the extent permitted by law, the Company shall only be liable up to an aggregate amount equal to the aggregate cost of the User's reservation as set out in the reservation confirmation e-mail for direct damages actually suffered, paid or incurred by the User due to an attributable shortcoming of the Company's obligations relating to the Service (whether for one event or series of connected events).
    6. However, and to the extent permitted by law, neither the Company nor any of its officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate or distribution partners, licensees, agents, or others involved in creating, sponsoring, promoting, or otherwise making available the Site and its contents, shall be liable for any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, any inaccuracy relating to the information, including rates and availability of the Posted Facility as made available on https://www.travebook.ph/tour/ the Site, the services or facilities offered by the Posted Facility, any direct, indirect, consequential, or punitive damages, losses or costs suffered, incurred or paid by the User, pursuant to, arising out of or in connection with the use, inability to use or delay of the Site, or for any personal injury, death, property damage, or other direct, indirect, special, consequential, or punitive damages, losses or costs suffered, incurred or paid by the User, whether due to legal acts, errors, breaches, gross negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or wholly or partly attributable to the Posted Facility, its employees, directors, officers, agents, representatives or affiliated companies, including any cancellation, overbooking, strike, force majeure or any other event beyond its control.
  15. Modifications to the Terms and Conditions
    1. The Company may make additions and deletions to, or otherwise modify these Terms and Conditions without any prior notice. You agree to check these Terms and Conditions each time you use the Service.
    2. If you use the Service after any modification is made to these Terms and Conditions, you shall be considered to have agreed to the modified Terms and Conditions.
  16. No Assignment of Rights and Obligations
    1. You may not assign to any third party or encumber your status as a User of the Service, or any rights and obligations arising from such status, except where such assignment or encumbrance has been approved by the Company in advance.
    2. If a User breaches the preceding paragraph, the Company reserves the right to cancel the Usage Agreement between the User and the relevant Posted Facility and delete the posted information, and may take necessary measures (including legal measures) against such User, such as the suspension of the use of all the services relating to the Site and the Service, the cancellation of membership, or the demand for the payment of damages.
    3. The Company makes all reasonable efforts to prevent and investigate credit card fraud and unauthorized or illegal use of reservation numbers. These measures include requiring Posted Facilities to check the User's identification upon check-in to verify their names against the credit card used for payment. However, the Company makes no warranties relating to the effectiveness of this procedure to prevent fraud and shall not be held liable for any cases of credit card misuse or fraud.
    4. You are responsible for immediately reporting suspected credit card fraud to your bank or credit card provider and the Company. In such an event, you shall provide formal documentation or proof of fraud.
    5. In the event of credit card fraud or disputes, if fraud is proven and the required documentation provided, the Company will refund the full amount of the Usage Agreement as stated in the reservation confirmation e-mail if the Usage Agreement is unconsummated and the Tour Service has not yet been provided. However, if the Tour Service has already been provided by the Posted Facility, the Company will not make any refunds.
  17. Governing Law and Jurisdiction
    1. This Agreement shall be governed by and construed in accordance with, the laws of Philippines, and all disputes involving this Agreement shall be exclusively resolved in Philippine Court. Any claim or dispute arising out of or in connection with this Agreement which results in a legal proceeding shall be decided exclusively by a court of competent jurisdiction located in Quezon City, Philippines.